Have question in mind?
Search from our common FAQs
Seeker’s inquiry FAQ's
What happens if I get excited when my cleaner is cleaning?
Our cleaners are very professional and will understand that this will happen. However please respect them and their personal space.
We are solely a domestic cleaning company and do not provide any sexual services.
Do you provide any other services besides cleaning?
No, we are solely a domestic cleaning company.
Can I touch the cleaner?
No, TNCC have a very strict ‘you can look but not touch’ policy.
TNCC will contact the local authorities when we are made aware this has happened.
Do I have to supply cleaning product/materials?
Yes, you do provide all materials and equipment for our cleaners.
Can other people be present at the property at the time of my booking?
No only yourself should be present. If our cleaner arrives and there is more than one person present she will have to leave immediate for safety reasons.
Can I book more than one Cleaner?
Yes, you can have more than one cleaner at a time. You will have to make the bookings separate. Please choose separate cleaners from our online booking system.
How do I pay for a clean?
You will make full payment through our website. We use a secure, discreet payment partner emerchant for your bookings. There’s also the option to make payment through Paypal. Once this has been made and the booking is complete, we will forward payment to your cleaner minus our commission.
What happens if the cleaner cancels the appointment?
If for any reason your cleaner would have to cancel last minute.
You will be refunded your booking fee with 5 working days.
How much notice do I have to give in advance to cancel an appointment?
Please allow 24 hours’ cancellation notice to your cleaner.
Can I amend my appointment?
Yes of course please contact your cleaner through our system to reschedule your appointment.
Didn't find your answer here?
Send us your question now
We'll be happy to answer any of your questions about our services by email. Please allow 48 hours for a reply at busy times.